Frequently Asked Questions
Discover everything you need to know about your Swarovski experience.
How should I care for my Swarovski crystal jewelry?
To maintain the brilliance of your jewelry, store it in the original packaging or a soft pouch. Polish it frequently with a lint-free cloth and always remove pieces before swimming, bathing, or applying products like perfume or hairspray.
What is the return policy for online purchases?
We offer a 30-day return policy for all items purchased through our online store, provided they are in their original condition and packaging. Please note that earrings cannot be returned for hygiene reasons.
Do Swarovski products come with a warranty?
Yes, Swarovski offers a full statutory warranty covering manufacturing and material defects for a period of two years from the date of purchase for jewelry and accessories.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are Swarovski crystals real diamonds?
Swarovski crystals are not diamonds; they are premium-quality, man-made lead glass crystals famous for their precision cutting and extraordinary brilliance that mimics the look of fine gemstones.
Can I include a personalized gift message with my order?
Yes, during the checkout process, you have the option to add a personalized gift message and select premium gift packaging to make your surprise even more special.